Frequently asked questions


Where do you get your coffee?

Is your coffee fair-trade?

How fresh is the coffee?


Do you flavor the coffee?


What are the tasting notes you list?


Do I have to use your brewing recommendations?


How much coffee comes in each bag?


Do you offer decaf?


Can I brew with a Keurig or use a Kcup?


What's another fun way to say coffee?


Atlas Rewards Program


What is your rewards program?


How do I become a member of your rewards program?


Can I cancel my account and keep my points?


Subscriptions
Change roast type?


Change shipping frequency?


My Account
What can I do with an account?
I forgot my password?
I didn’t receive an account email confirmation?


Payment
Can I cancel at anytime?
What forms of payment do you accept?
I have a subscription – when will I be charged?
I bought a gift subscription – when will I be charged?
How do I update my card?
How do I update my billing address?
How do I update my shipping address?
Shipping fees?


Gifts
Can my gift recipient make changes after I sign them up?
Do you offer gift notes?
Can I buy today and ship at another time?
Do you have a certificate I print out & share with the recipient?
Do you include prices in the box?
Can I select a roast preference for my gift
Can I select a Ground or Whole bean?
How do I extend a gift?


Received a Gift
I received a gift – How do I change my preferences?
Can I update my coffee grind preferences?
Can I update my coffee roast preferences?
Can I update my coffee roast preferences?
I received a gift – How do I learn more?


Brewing at Home
How do I get a coffee flavor wheel to use at home?
I want to brew better coffee at home, any recommendations?


Can't find what you're looking for?
You can email us at support@hulagirlespresso.com